an administrative document produced by a properly programmed information system, without the need for the intervention of an individual person in all distinct cases. It includes the production of procedural documents, procedural resolutions and simple communications documents.
the ability to access the website and its contents by all persons, regardless of their disabilities (physical, intellectual or technical), or from disabilities that derive from the context of use (technological or environmental). This quality is related to usability.
the identification used by a computer or digital system that provides information or services to a communications network.
a system that provides secure storage for all records and files related to each case, managing the life cycle of each record, from its creation and registration to the creation of the final file (storage and custody).

In addition to storage, it also allows the recovery and consultation of the records pertaining to each administrative procedure, by both administration staff and the person involved in the procedure.

Storage must be secure (secured archive). Identification and access control must be specifically ensured.
verification by digital means of the identity of a person or entity and of the administrative staff of the Generalitat, of the content of the desires expressed in their mutual interactions with respect to the administration of the Generalitat of Catalonia and of the content, the integrity and the authorship of the documents.
a property or characteristic consistent in the fact that an entity is what it declares itself to be or that it guarantees the source of its information.
an electronic (digital) document signed by a certification body that allows secure signing by electronic means, as it guarantees the identity of the owner of the certificate to third parties in an electronic transaction. The digital certificate may be saved on different formats or devices (a file, a memory stick or a card).
information of any kind in an electronic format that is filed in an electronic support in accordance with a determined format that is capable of being identified and processed in an individual manner.
an unexpected or undesired event with consequences that are detrimental to the security of the information system.
the property or characteristic that is consistent in the fact that the information asset has not been altered in an unauthorised manner.
the ability of organisations to share their information in their information systems and in the procedures they support in order to achieve common goals and to facilitate the exchange of information between them.
a system that allows written communications and messages in general to be sent to interested persons in accordance with the official rules and protocols of electronic notification. Notification must be made to the person receiving the message while it must also allow electronic access so that the messages can be read. The system must verify receipt, access and the reading of the messages by users (staff).
a series of web pages gathered on a single Internet domain in order to offer users easy and integrated access to a series of resources and services that aim to help solve the specific needs of a group of people or access to the information and services of a public body.
a register established for the reception or delivery of applications, written documents or communications that are sent by computer and that operate 24 hours a day, 365 days a year.

The main tasks of the electronic register consist in establishing a time reference, noting the reception/delivery location, saving the data pertaining to the presentation of the information and returning a confirmation of receipt with the registration number and the presentation time.
the capacity of the networks or information systems to resist, with a determined level of confidence, accidents or illicit or malicious actions that compromise the availability, authenticity, integrity and confidentiality of the data stored or transmitted and of the services that the abovementioned networks and systems provide or offer.
services provided by a system with authorisation granted by the responsible authority in order to process a determined type of information in precise conditions in terms of security levels in accordance with its operational concept.
a series of data in digital format that, when entered with other or associated data may be used as a means to identify the signer.
an action that is part of an administrative procedure, undertaken by means of ITC resources by the public, companies and organisations with respect to their administrative records, as well as by the staff of the administration of the Generalitat, with respect to their internal management.
the property or characteristic that lies in the fact that the actions or a body may be attributed solely to this body.
the capacity of software to be understood, learned and used by the public (users) and its attractiveness in specific conditions of use (ISO/IEC 9126).
weak points in information systems that may be used by external threats.